Legal
Last updated: October 17, 2026
Registration fees paid through FunRide PH are generally non-refundable once payment has been completed. This reflects the commitment made to event organizers and the operational costs incurred by the Platform upon registration confirmation.
We encourage you to review the specific event’s details — including date, location, distance, and kit specifications — carefully before completing payment.
If an event is cancelledby the organizer, registered participants are entitled to a refund per the organizer’s stated cancellation policy. FunRide PH will facilitate the refund through the payment processor used for the order. QR Ph and BDO Online Banking refunds require a GCash number, because those payments cannot be returned to the original account.
If an event is postponedto a new date, the organizer may offer participants the option to transfer their registration to the new date or request a refund in accordance with the organizer’s policy. FunRide PH will communicate any such options to registered participants via email.
Approved card and e-wallet refunds are returned to the original payment method through PayMongo or the processor used for the order. QR Ph and BDO Online Banking refunds are sent to the GCash number you provide. A refund requested after the payment method’s refund window has passed is also sent to your GCash number. Processing time depends on the payment method:
Merchant discount rates (MDR) charged by a payment processor may not be refundable and are subject to that processor’s terms.
Transfer of a registration slot to another participant is subject to the event organizer’s transfer policy. Not all organizers permit transfers. Contact the event organizer directly for transfer requests; FunRide PH will update registration records upon written confirmation from the organizer.
If you were charged more than once for a single registration due to a technical error, please contact us immediately at admin@funrideph.com with your payment receipt(s). We will investigate and, if a duplicate charge is confirmed, issue a full refund for the duplicate within ten (10) business days.
To request a refund, contact us at:
Please include your full name, the event name, your registered email address, and your order number or payment reference number. We will respond within five (5) business days.
If you believe a charge is incorrect or unauthorized, you may also file a dispute directly with your card issuer or e-wallet provider. FunRide PH will cooperate fully with any such investigation.
