Refund Policy

1. General Policy

Registration fees paid through FunRide PH are generally non-refundable once payment has been completed. This reflects the commitment made to event organizers and the operational costs incurred by the Platform upon registration confirmation.

We encourage you to review the specific event’s details — including date, location, distance, and kit specifications — carefully before completing payment.

2. Event Cancellation or Postponement by the Organizer

If an event is cancelledby the organizer, registered participants are entitled to a refund per the organizer’s stated cancellation policy. FunRide PH will facilitate the refund process using the original payment method (GCash, credit card, or other methods processed via PayMongo).

If an event is postponedto a new date, the organizer may offer participants the option to transfer their registration to the new date or request a refund in accordance with the organizer’s policy. FunRide PH will communicate any such options to registered participants via email.

3. Refund Method

All approved refunds are returned via the original payment method used at the time of registration. Refunds are processed through PayMongo and are subject to their processing timelines:

• GCash: Typically within 3–7 business days after approval.
• Credit/debit card: Typically within 5–15 business days, depending on your card issuer.
• Other e-wallets: Processing times vary by provider.

Merchant discount rates (MDR) charged by the payment processor may not be refundable and are subject to PayMongo’s terms.

4. Registration Transfers

Transfer of a registration slot to another participant is subject to the event organizer’s transfer policy. Not all organizers permit transfers. Contact the event organizer directly for transfer requests; FunRide PH will update registration records upon written confirmation from the organizer.

5. Technical Errors and Duplicate Charges

If you were charged more than once for a single registration due to a technical error, please contact us immediately at hello@funrideph.com with your payment receipt(s). We will investigate and, if a duplicate charge is confirmed, issue a full refund for the duplicate within ten (10) business days.

6. How to Request a Refund

To request a refund, contact us at:

• Email: hello@funrideph.com

Please include your full name, the event name, your registered email address, and your PayMongo transaction reference number. We will respond within five (5) business days.

7. Disputes

If you believe a charge is incorrect or unauthorized, you may also file a dispute directly with your card issuer or e-wallet provider. FunRide PH will cooperate fully with any such investigation.